Privacy notice

Who we are

PreMarket Mind, based in United States, is the data controller for personal data processed through PreMarket Mind. Contact us at support@premarketmind.com.

What we collect and why

• Account data — email address and login credentials, to create and secure your account. Legal basis: performance of our contract with you.
• Content you enter — daily check-ins, emotions, notes, journal entries, trade counts and profit-or-loss figures, to provide the ratings, patterns and history that are the product. Legal basis: contract.
• Subscription status — plan, trial dates and renewal dates received from our payment provider, to give you access. Legal basis: contract.
• Technical and security data — IP address, device and browser information, error and access logs, to keep the Service secure and prevent fraud or abuse. Legal basis: legitimate interests.
• Support messages — what you send us, to answer you. Legal basis: legitimate interests.

Your journal and check-in content is private to your account. We do not sell personal data, and we do not use your entries for advertising.

Who we share it with

• hosting, database and authentication providers that run the Service for us;
• Paddle, our Merchant of Record, for the sale, subscription management, payments, tax compliance and invoicing (Paddle collects payment details directly — we never see your card number);
• professional advisers such as legal and accounting where necessary;
• authorities where the law requires it.

How long we keep it

Account and content data is kept while your account exists, and for up to 30 days after you ask us to close it, so you can change your mind or export your history. Billing records are kept as long as tax law requires. Security logs are kept for up to 12 months. After that data is deleted or anonymised.

Your rights

You can ask for a copy of your data, correct it, delete it, restrict or object to certain processing, receive it in a portable form, or withdraw consent where we rely on it. Email support@premarketmind.com and we'll reply within one month. If you are in the UK or EEA you may also complain to your local supervisory authority. Where data is transferred outside the UK/EEA we rely on Standard Contractual Clauses or an adequacy decision.

Security

We use encryption in transit, access controls and per-account data isolation so only you can read your entries. No system is perfectly secure, but we take appropriate technical and organizational measures and review them as we grow.

Cookies

We use only essential cookies and local storage: keeping you signed in and remembering your session. There are no advertising cookies. Clearing your browser storage signs you out.